On-call Receptionist | $23 an hour

Job Title: On-call Receptionist
Hours: Casual/On-call, Monday – Friday, hours vary based on coverage needs
Wage: $23/hour

Nature of Position 

The On-Call Receptionist provides reception and administrative support on an as-needed basis, covering staff absences, breaks, vacations, and peak periods. This role supports the full-time Receptionist and helps maintain a welcoming, safe, and organized front desk environment.

As the first point of contact, the Receptionist plays an important role in creating a positive and respectful experience for clients, visitors, and service providers.

Key Responsibilities 

• Serve as the first point of contact by welcoming clients, visitors, service providers, and government representatives in a calm, respectful, and professional manner
• Answer and manage a multi-line phone system, directing calls appropriately and taking clear, accurate messages when needed
• Provide general information about programs and services, helping connect individuals to the appropriate staff or supports
• Complete opening and/or closing procedures when scheduled, including unlocking or securing the office and preparing the front desk for daily operations
• Maintain a clean, safe, and welcoming reception and lobby area, including monitoring the space and restocking the coffee station as needed
• Perform a variety of clerical and administrative tasks such as filing, sorting and distributing mail and packages, logging outgoing mail, photocopying, and faxing
• Support program and event sign-up processes, assisting clients and staff as required
• Maintain the daily employee in/out log during scheduled shifts to support workplace coordination and safety
• Provide general administrative and front desk support to staff, helping ensure smooth day-to-day operations
• Step in to provide coverage for breaks, absences, vacations, and high-volume periods, sometimes on short notice
• Carry out additional duties as needed to support efficient, organized, and client-centered front desk operations

Qualifications

Education & Experience

• 2+ years of customer service or administrative experience
• Experience in a nonprofit or Indigenous-serving organization

Knowledge & Skills

• Strong communication and interpersonal skills
• Comfortable working independently and as part of a team
• Organized, detail-oriented, and able to multitask
• Ability to handle sensitive information with confidentiality
• Proficiency with Microsoft Office (Outlook, Word, etc.)
• Awareness of community resources and client-centered service approaches

Working Conditions

• On-call schedule with shifts offered based on operational needs
• May include a mix of sitting, standing, and light lifting

Requirements

• Satisfactory completion of a Vulnerable Sector Criminal Record Check.